Privacy Policy
How we collect, use and protect your personal data.
Last updated: January 2026
✓ GDPR Compliant1. Overview
StreamDE Pro takes your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website and services.
We comply fully with the EU General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). If you have any questions, contact us at privacy@streamde-pro.com.
2. Data Controller
The data controller responsible for your personal data is:
StreamDE Pro
[Your Name]
[Address]
Germany
Email: support@streamde-pro.com
3. What Data We Collect
| Type | Data | Purpose | Legal Basis |
|---|---|---|---|
| Account Data | Name, Email, Password (hashed) | Service delivery | Contract |
| Payment Data | Transaction ID, Amount, Date (no card numbers — Stripe processes) | Billing | Contract |
| Technical Data | IP address, Browser type, Device | Security, Analytics | Legitimate interest |
| Usage Data | Pages visited, Time on site | Site improvement | Consent |
| Communication Data | Support messages, Emails | Customer support | Contract |
4. How We Use Your Data
- Providing and managing your IPTV subscription
- Processing payments securely via Stripe
- Sending service emails (credentials, renewals)
- Responding to support requests
- Improving our website and service quality
- Complying with legal obligations
- Preventing fraud and abuse
We NEVER:
- ×Sell your data to third parties
- ×Use your data for unrelated advertising without consent
- ×Share data with unauthorized parties
5. Legal Basis (GDPR Art. 6)
Contract (Art. 6(1)(b))
Processing necessary to deliver the service you purchased.
Consent (Art. 6(1)(a))
Analytics and marketing cookies — only with your explicit consent.
Legal Obligation (Art. 6(1)(c))
Tax records, fraud prevention, regulatory compliance.
Legitimate Interest (Art. 6(1)(f))
Security monitoring, service improvement, abuse prevention.
7. Data Retention
- Account data: Duration of subscription + 3 years (legal requirement)
- Payment records: 10 years (German tax law § 147 AO)
- Support communications: 2 years after last contact
- Analytics data: 14 months (Google Analytics default)
- Cookie consent logs: 3 years
After the retention period expires, data is permanently and securely deleted from all our systems.
8. Your Rights (GDPR)
Withdraw Consent (Art. 7(3))
Withdraw cookie consent at any time via Cookie Settings.
Complaint (Art. 77)
Lodge a complaint with the German DPA (BfDI) if you believe your rights have been violated.
BfDI Website →How to exercise your rights
📧 privacy@streamde-pro.com
📱 WhatsApp: +49 XXX XXXXXXX
We respond within 30 days as required by GDPR.
10. Security Measures
SSL/TLS Encryption
All data transmitted between your browser and our servers is encrypted.
Access Controls
Strict employee access controls. Only authorized personnel can access personal data.
Secure Storage
Data stored on GDPR-compliant EU servers with encryption at rest.
Regular Audits
Regular security audits and penetration testing to ensure data safety.
11. Children's Privacy
StreamDE Pro services are intended for adults aged 18 and over. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us immediately and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. The date at the top of this page indicates when it was last updated.
Continued use of our service after changes constitutes acceptance of the updated policy.
13. Contact & DPA Authority
Contact Us
For any privacy questions or to exercise your rights:
📧 privacy@streamde-pro.com
📱 WhatsApp: +49 XXX XXXXXXX
📍 StreamDE Pro, Germany
We respond within 30 days.
Supervisory Authority
You have the right to complain to the German Federal Commissioner for Data Protection (BfDI):
🌐 www.bfdi.bund.de
📧 poststelle@bfdi.bund.de
📞 +49 228 997799-0
Husarenstraße 30, 53117 Bonn